Refund policy

Because all prints are made to order, I'm unable to accept returns or exchanges for incorrect size or color selections, or for change-of-mind purchases. Please review your order carefully before completing checkout.

Original Paintings

Each original painting is carefully packaged and insured for transit. If your original arrives damaged, please contact me within 7 days of delivery so we can resolve it promptly—whether that's a replacement (where possible), a refund, or a carrier claim.

Prints & Other Products

Because each print is made to order, I can't accept returns for a change of mind or an incorrect size or color selection. If your print arrives damaged, defective, or not as described, please email me at brian@brianp.art within 14 days of delivery. Include your order number and clear photos or a short video of the issue.

I'll review your request and follow up within 2 business days, then arrange a free replacement if it qualifies. For issues reported after 14 days, please still contact me; I'll check with the provider case by case.

Shipping Errors

If your order was shipped to an incorrect address due to information provided at checkout, I'm unable to offer a replacement or refund. Please double-check your shipping details before placing your order.

Carrier Damage

If your package shows visible damage upon arrival, please photograph the outer packaging before opening it—this is required to file a carrier claim. I'll handle the claim process on your behalf.